At 59ph, we take the privacy of every Filipino member seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, and the steps we take to keep it secure. Please read this page carefully before registering or making any transactions.
A clear breakdown of the personal information 59ph gathers and the purpose behind each category.
When you create an account on 59ph, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. We also use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Your date of birth is retained for ongoing age verification and responsible gaming compliance purposes. None of your registration data is sold or shared with third-party advertisers. We store this data securely using industry-standard encryption and access controls. You may request a review or correction of your registration data at any time by contacting our support team.
To process deposits and withdrawals in Philippine pesos (PHP), 59ph collects payment method details, transaction amounts, timestamps, and reference numbers associated with each financial activity on your account. We do not store full card numbers or full bank account credentials on our servers — payment processing is handled through secure, compliant payment gateways. Transaction records are retained for a minimum period required by applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. We may share transaction data with payment processors, banks, or regulatory authorities when legally required to do so. All financial data transmitted between your device and our platform is protected by TLS encryption. If you notice any transaction on your account that you did not authorise, please contact our support team immediately. Keeping your payment records accurate helps us provide faster resolution in case of any discrepancy.
When you access 59ph through a mobile browser or desktop, we automatically collect certain technical data including your device type, operating system version, browser type, IP address, and session duration. This information helps us optimise platform performance across different devices commonly used by Filipino players, including Android and iOS smartphones. We use session data to detect unusual login patterns that may indicate unauthorised access to your account. Aggregated usage data — with all personally identifying details removed — may be used internally to improve game loading times, navigation flow, and overall platform stability. We do not use device data to build advertising profiles or share it with marketing networks. IP address logs are retained for a limited period for security and fraud prevention purposes only. You can review our cookie practices in the section below for more detail on browser-level data collection.
If you contact 59ph through our support channel, we collect and retain the content of your messages, your account identifier, and the date and time of each interaction. This data is used solely to resolve your query, improve our support quality, and maintain a record of commitments made to you as a member. Support conversations may be reviewed internally for training and quality assurance purposes, but are never shared with outside parties except where required by law. We may send you service-related emails or notifications regarding your account status, policy updates, or security alerts — these communications are not promotional and cannot be opted out of while your account remains active. If you have opted in to promotional communications, you may withdraw that consent at any time by updating your account preferences or contacting support. All communication records are stored securely and are accessible only to authorised 59ph staff. We treat every support interaction with the same level of data protection as your core account information.
As a registered member of 59ph based in the Philippines, you have specific rights regarding the personal data we hold about you. You may request access to a copy of the personal information associated with your account at any time by submitting a written request to our support team. If any of your personal details are inaccurate or outdated, you have the right to request a correction, and we will process that update within a reasonable timeframe. You also have the right to request deletion of your personal data, subject to our legal obligations to retain certain records under Philippine financial and gaming regulations. Where we process your data based on your consent — such as for promotional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing. If you believe your data rights have not been respected, you have the right to raise a concern with the relevant data protection authority in the Philippines. We are committed to responding to all data rights requests promptly and transparently. For any privacy-related enquiry, please reach out to our support team using the contact details provided in the footer of this page.
Request a copy of all personal data 59ph holds about your account, including registration details and transaction history.
Ask us to update any inaccurate or incomplete personal information linked to your 59ph account at any time.
Request removal of your personal data, subject to our legal retention obligations under Philippine regulations.
Opt out of promotional communications or any consent-based data processing at any time through your account settings.
59ph uses cookies and similar browser storage technologies to maintain your login session, remember your platform preferences, and ensure the security of your account during each visit. Session cookies are temporary and are deleted automatically when you close your browser, while preference cookies may persist for a longer period to save your settings between visits. We do not use third-party advertising cookies or tracking pixels that would allow outside companies to monitor your behaviour across other websites. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain platform features such as staying logged in between sessions. Our use of cookies is limited strictly to what is necessary for platform functionality and security — we do not use cookies to build marketing profiles or share browsing data with advertisers. If you continue to use 59ph after being informed of our cookie practices, we take that as your acceptance of the limited cookie use described here. For any questions about how cookies work on our platform, please visit the FAQ page for plain-language answers.
If you have any concerns about how 59ph handles your personal data, our support team is ready to help. You can also visit our FAQ page for quick answers, or log in to your account to review and update your personal information directly.